Terms & Conditions

1. General Information

ZayMed Healthcare Centre is operated by ZAYMED HEALTHCARE INDIA PRIVATE LIMITED, an Indian private limited company.

The healthcare centre operates from 80/60-B, Ground Floor, Captain Hitesh Mehta Marg, Opp. Gurudwara, Malviya Nagar, New Delhi – 110017.

Our website provides information about available healthcare services, doctors, pharmacy services, appointments, enquiries and payment arrangements.

Services are subject to professional assessment, availability, eligibility, applicable regulations and operational requirements.

In the event of a conflict between these Terms and mandatory provisions of applicable law, the applicable legal requirements will prevail.

2. Healthcare Services

ZayMed Healthcare Centre provides or arranges eligible healthcare services, including:

• Specialist doctor consultations
• Physician and diabetology services
• Paediatric and gynaecological consultations
• Nephrology and orthopaedic consultations
• Cardiothoracic and neurosurgical consultations
• Diagnostic blood tests and health packages
• Medical fitness examinations
• Home healthcare services
• Vaccination services
• In-house pharmacy services
• Eligible online consultations

The availability of a particular specialist or service may change. Please confirm current appointments, timings and service arrangements before visiting.

3. Doctor Consultations & Appointments

Appointments may be requested through telephone, WhatsApp, website enquiry or other available booking channels.

Appointment confirmation depends on doctor availability and scheduling. A submitted enquiry does not, by itself, constitute a confirmed appointment.

Consultation fees, where applicable, will be communicated before payment or confirmation.

Clinical assessments, investigations, treatment recommendations and prescriptions are determined by the treating registered medical practitioner as professionally appropriate.

Consultation with a doctor does not guarantee a particular diagnosis, prescription, treatment outcome or medical certificate.

4. Online & Teleconsultation Services

Eligible patients may request teleconsultations with available medical specialists.

A registered medical practitioner will determine whether remote consultation is appropriate for the patient's circumstances.

Additional examination, investigation or an in-person consultation may be recommended where necessary.

Patients may be asked to provide identity details, relevant medical history, previous reports and appropriate consultation consent.

Prescriptions, where clinically appropriate, will be issued subject to applicable professional and legal requirements.

5. Blood Tests & Diagnostic Services

ZayMed Healthcare Centre operates as an authorised collection centre for House of Diagnostics (HOD).

Available services may include routine blood tests, specialised investigations, preventive health packages and eligible sample collection arrangements.

Some investigations may require fasting, clinical information, appropriate samples or other preparation instructions.

Report turnaround times are estimates unless expressly confirmed otherwise and may be affected by laboratory processes or sample-related issues.

Test results should be interpreted by an appropriate healthcare professional in the context of the patient's condition.

6. Medical Fitness Certificates

ZayMed provides eligible non-GAMCA medical fitness assessment services for purposes such as employment, education, travel and other requirements.

Assessments may involve a clinical examination, laboratory tests, ECG, X-ray or other investigations depending on the requested certificate and medical assessment.

A medical fitness certificate is issued only after appropriate assessment and at the discretion of the examining medical practitioner.

Payment for an examination does not guarantee that an individual will be certified medically fit.

Applicants are responsible for confirming the specific requirements of the employer, educational institution, travel authority or requesting organisation before booking.

ZayMed does not guarantee acceptance of a certificate by an external authority.

7. Home Healthcare & Vaccination

Home healthcare services may include eligible IV, IM and SC injections, wound dressings and selected nursing procedures.

Home procedures are subject to clinical suitability, necessary prescriptions, personnel availability and service-area coverage.

Vaccinations are provided according to appropriate eligibility, availability, clinical assessment and applicable requirements.

Patients should disclose relevant allergies, medical conditions and other information requested by the healthcare team.

8. ZayMed Pharmacy

ZayMed operates an in-house pharmacy offering eligible medicines and pharmacy services.

Prescription medicines are supplied only in accordance with applicable prescription, verification and dispensing requirements.

Medicine availability, manufacturer, dosage form, batch and expiry details may vary according to stock.

The pharmacy may request a valid prescription, identification or additional information before processing an order.

An enquiry or online payment does not override prescription requirements or guarantee that a medicine can lawfully be supplied.

Substitution of medicines, where permitted, will be handled with appropriate professional guidance and customer authorisation.

9. Medicine Delivery & Courier Services

Local home delivery may be available in Malviya Nagar and nearby eligible areas.

Domestic courier arrangements and international dispatch requests are subject to medicine eligibility, applicable laws, courier acceptance and relevant documentation requirements.

Delivery charges, estimated timelines and specific responsibilities will be communicated as applicable before confirmation.

International deliveries may involve additional requirements, including destination-country customs procedures and customer-provided information.

Detailed delivery conditions are addressed in our Shipping & Delivery Policy .

10. Pricing, Invoices & Payments

Prices and service fees are communicated through quotations, invoices, appointment confirmations or other relevant channels.

Applicable taxes, delivery charges or payment processing fees will be disclosed where relevant before the transaction is confirmed.

ZayMed may accept payments through authorised banking channels, UPI, cards or approved payment gateways, depending on availability.

Payment methods are available only where enabled and approved for the relevant transaction category.

Customers should verify the payment amount and invoice reference before submitting a payment.

If a payment is unsuccessful or its status is unclear, customers should contact ZayMed with the transaction reference before attempting duplicate payments.

11. Cancellation, Returns & Refunds

Cancellation and refund eligibility depends on the type of service or product, its status, applicable laws and the specific conditions disclosed at the time of purchase.

Completed consultations, diagnostic procedures, issued reports and services already performed may have different cancellation conditions from bookings that have not yet been fulfilled.

Medicine returns and refund requests are assessed with reference to product condition, dispensing status, applicable legal requirements and customer rights.

Any approved refund will be processed using an appropriate payment method and within the applicable processing timeframe.

For further details, see our Cancellation & Refund Policy .

12. Patient & Customer Responsibilities

Patients and customers are expected to:

• Provide accurate contact, identification and service information.
• Disclose relevant medical history and allergies to treating professionals.
• Present valid prescriptions where required.
• Follow relevant test preparation and appointment instructions.
• Confirm service requirements before booking or paying.
• Avoid sharing misleading or fraudulent documents.
• Treat healthcare staff and other patients respectfully.

13. Medical Information & Outcomes

Information published on the ZayMed website is intended for general information about our services and healthcare topics.

It is not a substitute for individual medical examination, professional diagnosis or treatment.

Healthcare outcomes depend on individual clinical circumstances, and no particular outcome is guaranteed.

Nothing in these Terms limits liability for medical negligence or other matters where liability cannot lawfully be excluded.

14. Website Use & Content

Visitors may use this website to learn about services, submit enquiries, request appointments and access available online facilities.

Users must not attempt unauthorised access, interfere with website security, submit fraudulent requests or misuse online payment systems.

Website content, branding and original materials are protected by applicable intellectual property laws.

Information may be updated to reflect changes in service availability, staff schedules, prices or operating arrangements.

15. Privacy & Confidentiality

Personal and medical information is handled according to our applicable privacy and confidentiality practices.

For information about data collection, use, disclosure and privacy requests, please read our Privacy Policy .

Customers should avoid submitting highly sensitive medical information through general website enquiry forms unless directed to an appropriate communication channel.

16. International Patient Services

ZayMed may receive enquiries from individuals located outside India for eligible healthcare services.

International teleconsultation arrangements are subject to professional eligibility, applicable laws and any jurisdiction-specific requirements.

International pharmacy orders or courier requests are considered only where the proposed transaction and dispatch are legally permitted and operationally available.

International customers may be required to provide additional documentation before their request can be processed.

Payment acceptance does not guarantee customs clearance or authorisation to supply a restricted product.

17. Complaints & Disputes

Customers may contact ZayMed with concerns relating to appointments, services, invoices, orders or transactions.

Please provide relevant booking or invoice references and a description of the issue.

We will review complaints and work toward appropriate resolution in accordance with applicable consumer, healthcare and other laws.

These Terms are governed by applicable Indian law, without limiting any mandatory consumer rights or legally applicable dispute-resolution forums.

18. Changes to These Terms

ZayMed may update these Terms & Conditions to reflect changes in services, business operations or applicable legal requirements.

Updated terms will be published on this page with a revised effective date.

Changes will not retrospectively remove rights already acquired by customers under applicable law.

19. Company Information & Contact