Privacy Policy

1. Information We Collect

Depending on the services requested, we may collect the following categories of information:

• Personal details: Name, age, date of birth, gender and other relevant details.
• Contact information: Mobile number, email address and residential or delivery address.
• Healthcare information: Medical history, consultation details, prescriptions, investigation requests, diagnostic reports and relevant treatment information.
• Appointment information: Doctor selection, appointment preferences, booking references and service requests.
• Transaction information: Invoice details, payment amount, transaction reference, payment status and applicable billing details.
• Website information: IP address, browser type, device information, pages visited and technical usage information.
• Communications: Information submitted through forms, email, telephone, WhatsApp or other available communication channels.

We aim to collect information that is reasonably necessary for providing the requested service or meeting applicable legal obligations.

2. How We Use Your Information

Personal information may be used for the following purposes:

• Scheduling and managing doctor consultations.
• Providing diagnostic tests, health packages and medical fitness services.
• Supporting clinical assessment, patient care and follow-up.
• Processing pharmacy enquiries and eligible medicine orders.
• Arranging home healthcare services and appointments.
• Processing payments, preparing invoices and maintaining transaction records.
• Communicating booking confirmations, reports, service updates and relevant notifications.
• Responding to enquiries, complaints and support requests.
• Maintaining security, preventing fraud and meeting applicable regulatory requirements.

Where consent is required, we seek appropriate consent for the relevant processing activity. Marketing communications, where used, are subject to applicable consent and opt-out requirements.

3. Healthcare & Patient Information

Medical information is confidential and is handled with particular care.

Relevant patient information may be accessed by authorised doctors, healthcare professionals, diagnostic service providers and support personnel where necessary for the requested care or service.

Patient information may be used for consultation, diagnosis, treatment, diagnostic reporting, care coordination, medical fitness assessments and required clinical documentation.

We do not disclose identifiable patient medical records for unrelated marketing purposes without appropriate authorisation.

4. Pharmacy & Medicine Orders

Our in-house ZayMed Pharmacy may collect and process information necessary for handling medicine enquiries, prescription verification, billing and delivery arrangements.

Depending on the order and applicable requirements, this may include contact details, prescription details, delivery address, order information and relevant identification documents.

Prescription information is used for appropriate pharmacy-related purposes and is accessible only to personnel or service providers with a legitimate operational need.

Order and delivery information may be shared with authorised delivery partners where needed to complete an eligible order.

Pharmacy transactions and medicine dispatches are subject to applicable legal requirements and service eligibility.

5. Online Payments & Transactions

ZayMed Healthcare Centre may accept payments through authorised banking channels and approved third-party payment gateway providers.

When an online payment is made, payment-related information may be processed by the payment provider in accordance with its applicable terms and privacy policy.

We may receive transaction details such as payment amount, order or invoice reference, transaction ID, payment status and limited payment method information to reconcile transactions and assist customers.

Where payment details are entered directly into a third-party payment gateway, the gateway processes those details according to its own security and privacy practices.

We do not ask customers to send complete card details, card security codes, PINs or banking passwords through ordinary enquiry forms, email or WhatsApp.

6. Information Sharing & Disclosure

We may share personal information only where reasonably necessary for legitimate service purposes or where legally required.

Recipients may include:

• Treating doctors and authorised healthcare professionals.
• Diagnostic laboratories and healthcare service partners.
• Authorised pharmacy and delivery service personnel.
• Payment gateways, banks and authorised payment processors.
• Website hosting, IT support and communication service providers.
• Government agencies, courts or regulators where disclosure is required by applicable law.

We do not sell identifiable patient medical records to advertisers or data brokers.

Where third parties process information on our behalf, appropriate confidentiality and data protection measures should apply according to their roles and applicable agreements.

7. Cookies & Website Analytics

Our website may use cookies and related technologies for essential functionality, website security, analytics, performance monitoring and user experience improvements.

Depending on the features enabled, third-party services such as website analytics, embedded maps and communication tools may also use cookies or similar technologies.

Visitors can manage cookies using browser controls and any cookie preference options provided on the website.

Disabling certain cookies may affect some website functions.

8. Data Security & Confidentiality

We take reasonable steps to protect personal information against unauthorised access, misuse, alteration, disclosure and loss.

Protective measures may include access controls, authorised-user restrictions, secure communication methods, website maintenance, backups and appropriate technical safeguards.

Access to confidential information should be limited to individuals who require it for legitimate professional or operational purposes.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

If you suspect that information submitted to us has been compromised, please contact our team promptly.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate records, resolve disputes, meet accounting requirements and comply with applicable laws.

Clinical records, prescription information, diagnostic records, invoices and payment records may be subject to different retention requirements.

When information is no longer required, we take appropriate steps to securely delete, anonymise or otherwise dispose of it, subject to applicable retention obligations.

10. Your Privacy Rights & Choices

Subject to applicable law, individuals may request:

• Information about personal data held or processed by us.
• Correction of inaccurate personal details.
• Updating incomplete or outdated information.
• Deletion of eligible personal information.
• Withdrawal of consent where processing is based on consent.
• Assistance with privacy-related concerns or complaints.

Certain requests may be restricted where record retention, patient safety or other legal obligations require information to be retained.

To make a request, please email [email protected] with the subject "Privacy Request".

We may take reasonable steps to verify the identity or authority of the person making the request before disclosing or changing personal information.

11. Children's Personal Information

ZayMed Healthcare Centre may provide paediatric and other healthcare services involving children.

Where a child requires healthcare services, relevant information may be provided by a parent, legal guardian or other person authorised under applicable law.

We seek the necessary parental or guardian involvement and authorisation where required for collecting or using children's personal information.

Information relating to children is used for appropriate healthcare, administrative and legally permitted purposes.

12. International Users & Communications

ZayMed may receive enquiries from patients or customers located outside India.

Information provided by international users may be received and processed in India or through relevant service providers in other jurisdictions, subject to applicable legal requirements and safeguards.

International healthcare enquiries, teleconsultations, pharmacy-related enquiries and eligible delivery arrangements may require additional information or verification.

Cross-border processing or disclosure of personal information, where applicable, is subject to relevant privacy and legal requirements.

13. Third-Party Websites & Services

Our website may contain links to third-party websites or services, including payment platforms, maps, communication applications and other external resources.

These services may operate under their own privacy policies and terms.

We encourage users to review the relevant privacy policies before submitting personal information to third-party platforms.

14. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, operational practices, technology or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Where additional notice or consent is legally required, we will take the relevant steps.

15. Contact Us & Privacy Grievances

For privacy-related questions, correction requests, concerns or grievances, contact:

Privacy enquiries will be reviewed and addressed in accordance with applicable legal requirements.